Last Modified: 3 November 2025
These Terms & Conditions (“Terms”) govern your access to and use of the Vaynera platform, including our website, services, and features.
Vaynera operates as a Malaysia-based online commerce platform and related operations are managed in accordance with applicable Malaysian laws and regulations.
By accessing or using Vaynera, you agree to be bound by these Terms.
1. Platform Identity & Legal Status
Vaynera is an online commerce platform operating in Malaysia, supporting local merchants and serving customers nationwide.
Vaynera operates through affiliated business operations and partners within Malaysia and the region.
Our platform structure, operational standards, and customer protection principles are modeled after leading e-commerce platforms in Southeast Asia to ensure reliability, security, and consistency.
Vaynera reserves all rights to operate, manage, and modify the platform in accordance with applicable laws.
Important: Vaynera is an independent platform and is not operated by, owned by, or officially affiliated with Shopee, Sea Group, or any third-party marketplace.
2. Scope of Services
Vaynera provides an online platform that enables users to browse, purchase, and receive products from verified sellers.
Vaynera facilitates transactions, logistics coordination, customer support, and buyer protection mechanisms, but does not manufacture or own products unless explicitly stated.
3. User Eligibility
By using Vaynera, you confirm that:
- You are at least 18 years old, or
- You have obtained consent from a legal guardian
Users are responsible for ensuring that all information provided is accurate and up to date.
4. Orders, Payments & Transactions
All orders placed on Vaynera are subject to acceptance and availability.
Payments are processed through secure third-party payment providers.
Vaynera does not store full payment card or banking details.
Vaynera reserves the right to cancel or suspend orders in cases of suspected fraud, system error, or policy violations.
5. Buyer Protection & Platform Responsibility
Vaynera is committed to maintaining a fair and trustworthy marketplace.
Buyer protection mechanisms are implemented to ensure that:
- Items are delivered as described
- Issues are reviewed fairly
- Eligible refunds, returns, or compensation are processed transparently
All buyer protection decisions are subject to verification and fair-use policies.
6. Delivery & Logistics
Vaynera manages courier selection to maintain service quality, delivery speed, and accountability.
Estimated delivery timelines are provided as guidance and may vary due to operational factors beyond reasonable control.
7. Customer Support Commitment
Vaynera is committed to providing responsive and reliable customer support.
Support Channels
- Email: server@vaynera.com
Response Commitment
- Customer inquiries are typically responded to within 24 hours
- Support is available 7 days a week, excluding public holidays
Vaynera may require additional verification or information to resolve certain cases fairly.
8. Acceptable Use
Users agree not to:
- Misuse the platform
- Submit false or misleading claims
- Engage in abusive, fraudulent, or unlawful activities
Vaynera reserves the right to suspend or terminate accounts that violate these Terms.
9. Limitation of Liability
To the fullest extent permitted by law, Vaynera shall not be liable for indirect, incidental, or consequential damages arising from platform use.
Vaynera’s liability, where applicable, shall not exceed the value of the affected transaction, except where otherwise required by law.
10. Intellectual Property
All platform content, trademarks, logos, and systems are the property of Vaynera unless otherwise stated.
Unauthorized use is strictly prohibited.
11. Amendments to Terms
Vaynera may update these Terms at any time.
Updated Terms will be published on this page and take effect immediately upon publication. Continued use of the platform constitutes acceptance of the revised Terms.
12. Governing Law
These Terms shall be governed by and construed in accordance with the laws of Malaysia.
Any disputes shall be subject to the exclusive jurisdiction of the Malaysian courts.
13. Contact Information
For legal, customer support, or platform-related inquiries, please contact:
Vaynera – Customer Support & Compliance Team
📧 Email: server@vaynera.com