Last Modified: 3 November 2025
Vaynera (“Vaynera”, “we”, “our” or “us”) is committed to protecting your personal data and ensuring a safe, transparent, and reliable shopping experience.
This policy explains how we collect, use, store, disclose, and protect personal information, how cookies are used, and how buyer protection and refunds are handled on our platform.
This policy is designed in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia, and where applicable, General Data Protection Regulation (GDPR) standards.
1. Scope & Applicability
This policy applies to all users who access or use the Vaynera website, services, or features, including visitors, registered users, buyers, and sellers.
By accessing or using our platform, you acknowledge and agree to the practices described in this policy.
2. Personal Data We Collect
We may collect the following categories of personal data:
2.1 Required Information
- Full name
- Email address
- Contact number
- Shipping and billing address
- Order and transaction details
2.2 Optional Information
- Account profile details (if provided)
- Communications with customer support
- Website usage data (cookies, IP address, device type)
Payment information is processed securely by licensed third-party payment providers. Vaynera does not store full card or banking details.
3. Purpose of Data Processing
Personal data is collected and used strictly for legitimate business purposes, including:
- Processing orders, payments, deliveries, refunds, and returns
- Providing customer support and service communications
- Managing accounts and transactions
- Improving platform performance, security, and user experience
- Preventing fraud, abuse, or unauthorized activity
- Complying with legal and regulatory obligations
- Sending marketing communications (only with user consent)
4. Consent & User Choices
By using our platform or submitting personal data, you consent to its collection and use as described in this policy.
You may withdraw consent at any time by contacting us.
Please note that withdrawing consent may limit our ability to provide certain services.
5. Disclosure of Personal Data
Vaynera does not sell, rent, or trade personal data.
Personal data may be disclosed only to:
- Payment service providers
- Logistics and delivery partners
- IT and hosting service providers
- Legal or regulatory authorities when required by law
All third parties are contractually obligated to protect personal data and use it only for authorized purposes.
6. Data Security & Retention
We implement reasonable administrative, technical, and organizational safeguards to protect personal data from:
- Unauthorized access
- Loss or misuse
- Alteration or disclosure
Personal data is retained only as long as necessary for business or legal purposes, after which it is securely deleted or anonymized.
7. Cookies & Tracking Technologies
Vaynera uses cookies and similar technologies to:
- Enable essential website functions (login, cart, checkout)
- Analyze website traffic and performance
- Remember user preferences
- Improve overall user experience
Non-essential cookies are used only with user consent where required by law.
You may manage or disable cookies through your browser settings. Some features may not function properly if cookies are disabled.
8. Cross-Border Data Transfers
Where necessary, personal data may be transferred outside Malaysia to trusted service providers.
Such transfers are conducted with appropriate safeguards to ensure compliance with PDPA and applicable data protection standards.
9. Buyer Protection Commitment
Vaynera is committed to protecting buyers and maintaining a fair marketplace.
Orders on Vaynera are protected to ensure buyers receive items as described and in satisfactory condition.
10. Refund & Return Policy
10.1 Eligible Refund Scenarios
Refunds may be requested if:
- Item is not received
- Item is damaged or defective upon arrival
- Item is significantly different from the description
- Incorrect item is delivered
Refund requests must be submitted within 7 days of delivery, unless otherwise stated on the product page.
10.2 Refund Process
- Submit a refund request via your Vaynera account or customer support
- Provide supporting evidence (photos, order details)
- Requests are reviewed fairly and transparently
- Approved refunds are issued via the original payment method
Processing times may vary depending on the payment provider.
10.3 Non-Refundable Items
Refunds may not be granted for:
- Items marked as final sale or non-returnable
- Damage caused by misuse
- Requests submitted outside the eligible timeframe
10.4 Return of Items
In certain cases, buyers may be required to return items before a refund is issued.
Return instructions will be provided during the review process.
11. Fraud Prevention
To protect all users, Vaynera reserves the right to investigate suspicious or abusive activity and may reject refund requests that violate platform policies.
12. User Rights
Under the PDPA, users have the right to:
- Request access to their personal data
- Request correction of inaccurate data
- Withdraw consent for data processing
- Request limitation or cessation of processing (subject to legal requirements)
Requests may be submitted using the contact details below.
13. Children’s Privacy
Vaynera does not knowingly collect personal data from individuals under the age of 18.
If such data is identified, it will be promptly removed.
14. Policy Updates
Vaynera reserves the right to update this policy at any time.
Updates will be posted on this page with a revised date.
Continued use of the platform constitutes acceptance of the updated policy.
15. Contact Information
For questions, data requests, or buyer protection inquiries, please contact:
Vaynera – Data Protection & Support Team
📧 Email: server@vaynera.com